Terms of Service

Welcome to ec1bathrooms.shop. Throughout this document, the words “we,” “us,” and “our” refer to ec1bathrooms.shop. ec1bathrooms.shop operates this website and online store, including all related content, features, tools, products, and services made available to you as our customer (collectively, the “Services”). Our store operates on WordPress using the WooCommerce plugin, which provides the technical infrastructure that allows us to deliver these Services.

These Terms of Service, together with any policies referenced within them, set out the rules, rights, and responsibilities that apply when you browse, interact with, or make a purchase through our Services.

Please read this document carefully, as it contains important information about your legal rights and responsibilities. Nothing in these Terms is intended to exclude or restrict any rights you may have under applicable UK consumer protection law.

By accessing, browsing, or otherwise using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please discontinue use of our Services.

Eligibility and Account Access

By agreeing to these Terms, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you. If you are under 18, you should use our Services only with the involvement and permission of a parent or legal guardian where required by law.

To browse our store or complete a purchase, you may be required to provide personal details, including your name, email address, billing information, payment method, and delivery address. You confirm that the information you provide is accurate, current, and complete and that you are authorised to provide it.

You are responsible for keeping your account credentials secure and for activities carried out through your account. Accounts are personal to you and may not be sold, transferred, rented, or licensed to another individual or entity without our prior written permission.

Our Products and Listings

We make reasonable efforts to present our products accurately across our store. However, minor variations in colour, texture, finish, or appearance may occur due to screen resolution, device calibration, lighting, and individual display settings.

Product images and descriptions are provided to help customers understand the products being offered. We do not guarantee that every product will appear exactly as displayed on every device.

Our store offers Bathroom products. Product descriptions, specifications, availability, and prices may be updated when necessary to maintain accurate information. We may discontinue products or restrict available quantities where appropriate.

Nothing in this section affects your statutory rights if a product is faulty, not as described, or otherwise fails to meet the requirements of applicable UK consumer law.

Placing an Order

Submitting an order through our store constitutes an offer to purchase the selected products. Your order is subject to acceptance and confirmation by ec1bathrooms.shop.

An order will be considered accepted when we confirm acceptance through the order confirmation process. We reserve the right to decline or cancel an order where there is a legitimate reason, such as a pricing error, suspected fraudulent activity, product unavailability, or an inability to fulfil the order.

Please review your basket, delivery details, and payment information carefully before completing checkout.

If we need to contact you about an order, including a necessary amendment or cancellation, we will make reasonable efforts to use the contact details you provided at checkout.

For information about returns, exchanges, and refunds, please refer to our Return Policy and Refund Policy.

By placing an order, you confirm that the products are being purchased for personal or household use rather than for unauthorised commercial resale or redistribution.

Pricing and Payment

Product prices, discount codes, and promotional offers displayed on our website may change from time to time. The price applicable to your order will be the price displayed at checkout when you place your order, subject to any applicable correction of a genuine pricing error in accordance with the law.

Unless stated otherwise, prices and payment amounts are displayed in the currency specified on our website. Applicable delivery charges and any other additional costs will be disclosed before you complete your purchase.

Where VAT or other applicable taxes are included in the displayed price, this will be reflected in the relevant pricing information. We will provide clear information about the total amount payable before you place your order.

Promotional offers may have additional terms and conditions. Where those terms apply, they will be made available alongside the relevant promotion.

When making a purchase, you agree to provide accurate and up-to-date payment and billing information. You confirm that you are authorised to use the selected payment method and agree to pay the total amount displayed at checkout.

Shipping and Delivery

Delivery estimates shown on our website are provided as a guide and are not guaranteed arrival dates unless expressly stated otherwise.

Delivery times may vary because of carrier schedules, severe weather, public holidays, high shipping volumes, or other circumstances affecting delivery.

Information about shipping charges, order processing, delivery estimates, carriers, and order tracking is available in our Shipping Policy.

We will take reasonable steps to fulfil orders within the agreed delivery period. Your statutory rights concerning delayed, missing, or undelivered orders remain unaffected by these Terms.

Intellectual Property Rights

The content available through our Services, including branding, written content, website layout, product photography, graphics, customer reviews, videos, and other materials, belongs to ec1bathrooms.shop, our affiliates, or our licensors, as applicable, and is protected by relevant intellectual property laws.

You may use our Services for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, or commercially exploit our content without obtaining the necessary written permission from the relevant rights holder.

Nothing in these Terms grants you ownership of our intellectual property or that of any third party.

Our brand name, logo, taglines, and other original branding elements may not be used without appropriate permission. WordPress and WooCommerce remain the property of their respective owners. Other names, logos, and marks appearing on our Services belong to their respective owners.

Third-Party Tools

We may provide access to tools or features developed by third parties as part of our Services. These tools may be subject to separate terms and privacy policies provided by their respective operators.

We are not responsible for independently operated third-party services to the extent permitted by law. However, nothing in this section excludes any responsibility that cannot legally be excluded.

We may introduce additional tools or features in the future. Their use will be subject to these Terms and any additional terms communicated when those tools become available.

Links to Other Websites

Our Services may contain links or embedded content from third-party websites that we do not own or operate.

We do not control the content, policies, or practices of independently operated third-party websites. You should review their applicable terms and privacy policies before using their services.

Nothing in this section limits any rights or remedies you may have under applicable law in relation to our own Services or conduct.

Our Website Platform

ec1bathrooms.shop operates its store using WordPress and WooCommerce. These platforms provide technical tools for displaying products, processing orders, and supporting our online store.

Purchases made through our store are transactions between you and ec1bathrooms.shop. Third-party platform providers are not ordinarily parties to the sales contract between you and us.

Nothing in these Terms excludes or limits any liability or responsibility that cannot lawfully be excluded or limited under applicable UK law.

Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, where applicable.

We may use service providers, payment processors, hosting providers, and website plugins to support our store’s operation. These providers may process personal information where necessary to provide their services, subject to applicable data protection requirements.

Where personal information is transferred outside the United Kingdom, we will take the steps required by applicable data protection law.

Our Privacy Policy explains our personal information practices in greater detail.

Feedback and Submissions

If you submit feedback, suggestions, reviews, ideas, or other content to us, you confirm that you have the necessary rights or permissions to share that material.

By submitting feedback, you grant ec1bathrooms.shop permission to use, reproduce, display, and adapt that feedback for legitimate business purposes, including improving our products and Services and presenting customer feedback, subject to applicable law.

We will not interpret this section as transferring ownership of your content to us. Any use of personal information contained in your submissions remains subject to our Privacy Policy and applicable data protection requirements.

We are not obliged to publish or respond to every submission. We may remove content that is unlawful, abusive, misleading, infringes third-party rights, or otherwise breaches these Terms.

You remain responsible for ensuring that the content you submit is lawful, accurate, and does not infringe the rights of others.

Mistakes and Corrections

Our website may occasionally contain typographical errors, outdated information, or inaccuracies relating to product descriptions, prices, availability, or shipping estimates.

We may correct errors and update information when necessary. If an error affects an order that has already been placed, we will handle the matter in accordance with applicable law and communicate with the customer where appropriate.

Nothing in this section gives us an unrestricted right to change an agreed contract or cancel an order contrary to applicable consumer protection law.

Acceptable Use

You agree to use our Services only for lawful purposes. You must not use our website to:

• Violate applicable laws or regulations.
• Infringe our intellectual property rights or those of others.
• Harass, threaten, defame, or harm another person.
• Submit false, fraudulent, or misleading information.
• Distribute spam, unsolicited advertising, or malicious content.
• Impersonate another person or business.
• Interfere with the security, availability, or normal operation of our Services.

You must also not upload malware, attempt unauthorised access to our systems, collect other customers’ personal information without permission, or bypass security measures.

We may restrict or suspend access where we reasonably believe that these Terms have been breached. Any action we take will remain subject to applicable law and any rights you may have.

Automated Agents

Automated software, bots, or other agents accessing our Services must comply with applicable laws and our reasonable technical and security requirements.

Automated agents must not misrepresent their identity, attempt to bypass access controls, interfere with the operation of our website, or collect personal information without proper authorisation.

We may restrict automated access where reasonably necessary to protect our website, customers, and services.

Ending This Agreement

You may stop using our Services at any time.

We may suspend or restrict access to our Services where reasonably necessary, including in cases of suspected fraud, security threats, or serious breaches of these Terms.

Ending access to our website does not remove any payment obligations already lawfully incurred or affect any rights or remedies that accrued before termination.

Any provisions that are intended by their nature to continue after termination will remain effective to the extent permitted by law.

Disclaimer of Warranties

We aim to keep the information on our website accurate and up to date. However, we do not guarantee that every piece of website content will always be complete, current, or free from errors.

Our website may occasionally be unavailable because of maintenance, technical issues, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or restricts statutory rights relating to the quality, description, fitness, or safety of products supplied to consumers in the United Kingdom.

Any exclusion or limitation of warranties or other responsibilities applies only to the extent permitted by applicable law.

Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of applicable statutory obligations, or any other liability that cannot lawfully be excluded or limited.

Subject to the foregoing, we will only be liable to the extent permitted by applicable law for losses arising from our breach of these Terms or our failure to meet our legal obligations.

Where legally permitted, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was entered into or for losses arising from circumstances outside our reasonable control.

Nothing in this section limits your statutory consumer rights or any remedy available to you under applicable UK law.

Indemnification

You are responsible for losses and costs arising from your unlawful use of our Services or your infringement of third-party rights, to the extent that you are legally responsible for those actions.

Nothing in this section requires you to indemnify us for matters for which you cannot lawfully be held responsible under applicable UK law.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be enforced, it will be treated as severed from the remaining provisions. The rest of these Terms will continue to apply.

Waiver and Entire Agreement

Our failure to enforce a provision of these Terms on one occasion does not prevent us from enforcing it later.

These Terms, together with the policies and other terms expressly incorporated into them, set out the agreement governing your use of our Services, subject to any separate terms agreed with you and any mandatory legal rights that apply.

Nothing in these Terms excludes rights or remedies that cannot legally be waived.

Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent where such consent is reasonably required.

We may transfer our rights or obligations where permitted by law, provided that doing so does not unlawfully affect your rights under an existing contract.

Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection provisions that apply to you.

If you are a consumer residing in another part of the United Kingdom, any mandatory protections and jurisdictional rights available to you under applicable law will remain unaffected.

Nothing in this section prevents you from bringing a claim before a court that has jurisdiction under applicable consumer protection rules.

Headings

Section headings are included for readability and organisation only. They do not affect the interpretation of these Terms.

Updates to These Terms

We may update these Terms from time to time to reflect changes in our Services, business operations, or legal obligations.

The updated version will be published on our website with any applicable effective date. Where required by law, we will provide notice of material changes.

Changes will not retrospectively remove rights that have already accrued or alter existing contractual rights in a manner that is not permitted by law.

We recommend reviewing this page periodically to stay informed of updates.

Contact Information

Store Name: ec1bathrooms.shop

Legal business name: EC1 BATHROOMS LIMITED

Website: https://ec1bathrooms.shop/

Email: support@ec1bathrooms.shop

Phone: +442072788964

Business Address: 148 Gray’s Inn Rd, London WC1X 8AX, United Kingdom

Response Time: Within 24 to 48 hours during business days

Time Zone: GMT+00:00 (Greenwich Mean Time – GMT)

Still have a question? Please contact us using the email address support@ec1bathrooms.shop or phone number +442073764667. Our team will be happy to assist you during our stated customer support hours.