Payment Policy

Effective Date: May 12, 2026

At ec1bathrooms.shop, we believe every purchase should come with clear, transparent payment terms and straightforward billing. This Payment Policy explains which payment methods we accept, how transactions are processed and verified, how taxes are calculated, and what happens when a refund is approved. We recommend reading this policy before checking out so you know what to expect.

Unless otherwise stated, all prices displayed on our website are listed in British Pounds Sterling (GBP £).

Payment Methods We Accept

We currently support the following payment options for purchases made through our website:

• Afterpay, where available at checkout
• Stripe and the payment methods supported through Stripe that are displayed at checkout

Only the payment methods actively displayed at checkout can be used to complete your order. Availability may depend on your location, eligibility, and the payment provider’s requirements.

Authorising Your Payment

When you place an order, you authorise ec1bathrooms.shop and our payment processing partners to process the total amount shown at checkout, including any applicable delivery charges and VAT.

Before an order is accepted, your payment may undergo checks, including payment authorisation, identity verification, and fraud screening. Submitting an order does not automatically mean your payment has been approved or that your order has been accepted. Confirmation will follow the successful completion of the required checks.

Pricing and Currency

All product prices, delivery fees, and applicable taxes are displayed in GBP (£), unless otherwise stated.

Please review your order summary carefully before completing your purchase, paying particular attention to your billing details, delivery address, selected payment method, and final order total. Any applicable delivery charges and VAT will be shown at checkout before you submit your payment.

Keeping Your Payment Secure

Transactions on our website are processed by third-party payment providers that use security measures designed to protect payment information during checkout.

ec1bathrooms.shop does not store your full payment card details on its own servers. Payment information is handled by our payment partners in accordance with their security procedures and applicable requirements.

Although we take reasonable steps to protect transactions, no online payment system can guarantee complete security against every possible risk.

Reviewing and Verifying Orders

To protect our customers and our business against fraudulent activity, some orders may undergo additional checks before dispatch.

These checks may include verifying payment authorisation, reviewing billing details, confirming the delivery address, or requesting additional information where reasonably necessary.

If verification cannot be completed, your order may be delayed while we contact you for clarification. In some circumstances, we may cancel the order where appropriate. If payment has already been collected for a cancelled order, any refund due will be handled in accordance with applicable law and our refund terms.

When a Payment Doesn’t Go Through

If a payment is declined or fails to process, we will not be able to complete your order until payment has been successfully authorised.

Payments may fail for several reasons, including bank security checks, incorrect billing details, restrictions on your account, insufficient available funds, or payment provider requirements.

If this happens, please check your billing information and contact your bank or payment provider if necessary before attempting the payment again.

VAT and Other Charges

Where applicable, Value Added Tax (VAT) is charged in accordance with UK VAT legislation and the tax rules applicable to your order.

Any applicable VAT and delivery charges will be displayed during checkout before you confirm your purchase. The VAT amount depends on the applicable rate and the relevant tax rules for the product and transaction.

Where prices are advertised as VAT-inclusive, the displayed price includes VAT where required by law.

How Refunds Work

Approved refunds will normally be returned to the original payment method used to place the order, subject to the payment provider’s procedures and applicable law.

Full details about return eligibility, cancellation rights, refund conditions, and the return process can be found in our Return Policy and Refund Policy.

Once a refund has been approved, we will process it within the timeframe required by applicable law and any additional timeframe stated in our relevant policies. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Nothing in this policy affects your statutory rights under UK consumer protection law, including any applicable rights relating to faulty, misdescribed, or unsuitable goods.

Order Holds for Suspicious Activity

We may review or temporarily hold an order if it raises reasonable concerns during payment verification or appears to involve unusual purchasing activity.

Depending on the circumstances, we may pause order processing while checks are completed, contact you to request further verification, or cancel an order where justified. These measures are intended to protect customers and our business from fraudulent transactions and will be applied subject to applicable law.

Currency Conversion and International Cards

If you use a payment card or account issued outside the United Kingdom, your bank or payment provider may apply its own exchange rate or foreign transaction fees.

These charges are determined by your bank or payment provider and are not controlled by ec1bathrooms.shop. They may not be included in the total displayed at checkout. We recommend checking with your provider before placing an order if you are concerned about additional charges.

Payment Disputes and Chargebacks

If you believe a charge on your account is incorrect, please contact our customer support team so we can investigate the issue and work towards a resolution.

You may also contact your bank or payment provider to dispute a transaction where appropriate. Contacting us first may help resolve a genuine billing issue more quickly, but it does not limit your legal rights or prevent you from raising a dispute with your payment provider.

Contact Us

Store Name: ec1bathrooms.shop

Legal business name: EC1 BATHROOMS LIMITED

Website: https://ec1bathrooms.shop/

Email: support@ec1bathrooms.shop

Phone: +442072788964

Business Address: 148 Gray’s Inn Rd, London WC1X 8AX, United Kingdom

Response Time: Within 24 to 48 hours during business days

Time Zone: GMT+00:00 (Greenwich Mean Time – GMT)

Still have a question? Please contact us using the email address or phone number above. Our team will be happy to assist you during our stated customer support hours